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Celebrity Summit Cruise Review to Caribbean - Southern


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: March 28, 2015
Ship: Celebrity Summit
Cabin Type: Balcony
Cabin Number: 6112
Traveled As: Couple
Reviewed: 2 years ago

2.75 stars.  Many things were enjoyable, many people were nice.  

Manuel Sandoval, Antonio (in Select dining) excellent, Favana, in the Bistro, and Maria in customer service Excellent, & many many others.  Food was very, very good.

1. The air conditioning was not working well our room was hot.  They came and fixed it the next day.  It still did not work.  They came the 3rd day did something outside the door and it improved.  We were still sweating off and on during the night.

2. I asked a waiter what kind of yogurt they had he told me he didn’t know and walked off.

3. Too many times coffee cups unfilled, water glasses empty.  Extra-long waits for food. Mixed up orders.

4. One day Toilet did not work, heard them in the hall snaking it.  Next day they were doing it again.  We were told that line was out.

5.  Comped for all the problems to a dinner.  At the end of the dinner that restaurant had no idea about the comp.  Yes they tracked it down and found out yes dinner was on them.

7. Filled out a room service request for 6:30-7 AM called them at 7:15 where was breakfast.  They said it would be there at 9:30.  I said keep it we will be on a tour.  We were almost late for the tour.  They comped us a bottle of champagne. 

Maria the customer service rep did talk to us and apologized very nice person.  Just too many problems for a relaxing week and I doubt I remembered them all.  Many good things but the worst cruise we have ever been on.

 

Food and Dining

3 out of 5
mixed. Food very good. Service some excellent some very poor.

Onboard Activities

n/a

Entertainment

3 out of 5
some very good.

Children's Programs

n/a

Service and Staff

3 out of 5
Favana, Manuel Sandoval, Antonio, Maria Excellent. Some mediocre others very poor.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
normal cruise room my mattress had a big dip in it.

Ship Tip

Granada was impressive with it flora and fauna. St. Thomas was beautiful. Every where was beautiful.

5 out of 5
visit the forts and the rain forest, excellent. Eat Mufumgo

Basseterre, St. Kitts Did not visit port

beautiful
3 out of 5
beautiful
5 out of 5
Take the Spice Island tour it is excellent.
5 out of 5
Beautiful
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