Generally very good but with a number of glitches

Celebrity Summit Cruise Review to Caribbean - Southern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3.0 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: March 28, 2015
Ship: Celebrity Summit
Cabin Type: Oceanview
Cabin Number: 3030
Traveled As: Couple
Reviewed: 2 years ago

In general, Celebrity creates a very positive cruise experience and the ship is clean, well-maintained, and for the most part the staff is friendly and attentive. They do try to create a superior cruise experience for their guests.  Check-in and check-out were very smooth. 

However, there were some isues with my March 28-April 4 cruise to the Southern Caribbean.  The dinner service at the Cosmoploitan was not well organized and on two occasions, I had to wait for over 35 minutes to get seated for the evening meal.  The second time it resulted in my missing more than half of the "Indulgence" event, for which I had bought tickets.  

They made you wait to get seated, and gave you a beeper, but once you entered the dining room (on the 5th floor) there were numerous tables that were empty or in various states of being cleaned/changed. Had they cleaned and covered these tables speedily, they could have seated the guests more quickly.

Also, Celebrity has a wide variety of nationalities working on board, which is a good thing. However certain nationals are not service-oriented, never smile, and don't even respond when you say hello first.  This happened to me on several occasions.

Also, the evening shows star at 7 and 9 pm.  Holland America schedules their shows at 8 and 10, which is much more convenient for late diners.

The speciality restaurants including Normandie, QSine, and Bistro were generally good, although Normandie is not worth the $100 extra charge for a couple.  The service, however, was impeccable and they made you feel very special.  Bistro had very nice savory and sweet crepes and is definitely worth the nominal extra charge. QSine is an unusual and very trendy dining experience.  Dishes were inconsistent, however, with some very good and others just ordinary despite the hype.

Room stewards were only fair. Some days they replaced towels and wash cloths, other days they did not.  We got chocolate on our pillows two nights out of seven.

In general the food was excellent and plentiful onboard and a nice addition was the high tea options in the afternoon near the pool areas.

Guest relations staff were always attentive and helpful in sorting out problems. However, they could never seem to sort out the dining fiasco at the Cosmopolitan Restaurant.

The guests on the cruise were a nice mix of Americans, Puerto Ricans (also American citizens) and Europeans.  I enjoyed this diversity in both ages and nationalities, which made for more interesting conversations. People were also generally more smartly dressed for dinner, particularly on the formal nights. Much nicer than my last experience with Holland America.

However, despite clearly stated rules, some folks came to dinner in shorts and some came to lunch in the buffet area in bathing suits. Celebrity should enforce the rules, even if it rubs some guests the wrong way. Slobs shuld not be rewarded.

 

 

 

 

Food and Dining

Food was very good; Cosmopolitan Restaurant was disorganized

Onboard Activities

3 out of 5
Generally very good although the starting time for the trivia was too early

Entertainment

5 out of 5
Shows started at inconvenient hours; Enjoyed all the shows, particularly the comedian, Steve Caouette and Motown-themed singer Solomon Jaye.

Service and Staff

3 out of 5
Some servers were excellent; some never smiled and seemed like they didn;t want to be there.

Ship Quality

Nice, clean. well-maintained ship

Cabin / Stateroom

3 out of 5
Cabin was small and felt cramped
Nice island although it was a Sunday and many shops were closed. Hard to get to Christiansted.

Basseterre, St. Kitts Did not visit port

Nasty people on this island

Roseau, Dominica Did not visit port

Beautiful Island; nice people

St. George's, Grenada Did not visit port

Brst stop of the trip; great beach at Grand Anse and easy to get to.

Charlotte Amalie, St. Thomas Did not visit port

Nice to stroll around town; Magens Bay is hard and expensive to get to.
Was this review helpful? 5

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top