Cutback in Staff, poor food

Celebrity Summit Cruise Review to Caribbean - Southern

Experience: 7+ cruises
Review: 1
Helpful Votes: 12

Overall Rating:

2 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: January 17, 2015
Ship: Celebrity Summit
Cabin Type: Balcony
Cabin Number: 8069
Traveled As: Couple
Reviewed: 3 years ago

It appears Celebrity has cut back in many amreas:

- Dining room staff over worked, dinner takes up to 1 hr just to get the main meal.

- Food selection in Buffet very limited, and over cooked. After hours foods really cut back.

- Food in main dining over cooked, lack flavor.

- Traveled on Celebrity Jan 2014, food selection was great, food was cooked properly. Had an Irish head chef, same chef came on board the Celebrity Summit during the 7 day cruise, possibly he can work his magic to resolve the food, but I think Celebrity Corporate is in control.

- In cabin the towels had holes, were very worn, Complimentary bath robes worn out, edges had threads hanging on every edge.

- Do not take back to back cruises, Celebrity does not know how to handle this. Took 2 hours of standing around to accomplish we have seen Princess complete with no effort

- Celebrity Captains Circle person rude to passenger.  Tour desk needs education on customer relations.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Very clean, shower larger then on previous cruises. Room staff great.
3 out of 5
Been there on almost every cruise,
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