Cutback in Staff, poor food

Celebrity Summit Cruise Review to Caribbean - Southern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2.0 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: January 17, 2015
Ship: Celebrity Summit
Cabin Type: Balcony
Cabin Number: 8069
Traveled As: Couple
Reviewed: 2 years ago

It appears Celebrity has cut back in many amreas:

- Dining room staff over worked, dinner takes up to 1 hr just to get the main meal.

- Food selection in Buffet very limited, and over cooked. After hours foods really cut back.

- Food in main dining over cooked, lack flavor.

- Traveled on Celebrity Jan 2014, food selection was great, food was cooked properly. Had an Irish head chef, same chef came on board the Celebrity Summit during the 7 day cruise, possibly he can work his magic to resolve the food, but I think Celebrity Corporate is in control.

- In cabin the towels had holes, were very worn, Complimentary bath robes worn out, edges had threads hanging on every edge.

- Do not take back to back cruises, Celebrity does not know how to handle this. Took 2 hours of standing around to accomplish we have seen Princess complete with no effort

- Celebrity Captains Circle person rude to passenger.  Tour desk needs education on customer relations.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Very clean, shower larger then on previous cruises. Room staff great.
3 out of 5
Been there on almost every cruise,
Was this review helpful? 4

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top