What a Disappointment!

Celebrity Summit Cruise Review to Bermuda


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2.0 out of 5
Sail Date: July 01, 2012
Ship: Celebrity Summit
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 5 years ago
Having cruised with Celebrity previously in Europe, we expected an upscale cruise experience (just look at the promises on their website). Previous Celebrity cruises were sophisticated and attracted multi-time cruisers. This cruise and the entire experience was planned for the lowest common denominator and appealed only to the never-cruised patrons. First-timers were impressed with quantity over quality, and the excitement of their first time at sea. Old and tired, the Summit looks like a 1990s ship that needs radical updating to compete with other ships and cruise lines. The same goes for Celebrity; advertising as if they are in the same league as Regent/Seven Seas or Crystal, but delivering a far inferior product.
One of their administrators told us to of their higher level ships to enjoy the former glory of Celebrity.

Why is there not excellence across the board?
We will not travel, nor recommend others to travel, on Celebrity.

Food and Dining

3 out of 5
Celebrity obviously believes that cafeteria/airline/hospital quality food is fine dining. Quantity was emphasized over quality\, yet there were no midnight buffets\, no afternoon teas\, nor hors d'oeuvres between meals. Smart casual was only casual\, and rarely smart. Baseball caps\, tee shirts\, and jeans were tolerated in the dining room. Oceanview tables were prized\, yet management closed the blinds!

Entertainment

1 out of 5
Why was there no adult swim times?
Why were children allowed in adult venues\, (bars\, casino\, etc.)?
Obviously planned for first-time cruisers\, the entertainment and performers were repetitive and old-fashioned. Except for the casino\, there were no alternatives to poorly produced\, cheaply costumed\, and fairly untalented musical productions. The cruise director\, who relied on \"shtick\" that wasn't ever funny\, dumbed down the entertainment and ignored a segment of the guests who would have appreciated something else.

Service and Staff

3 out of 5
Employees lack of training\, their poor communications due to minimal English skills\, and their inability to think for themselves and go above and beyond\, resulted in several unpleasant situations.

Ship Quality

1 out of 5
Attention to detail was sorely lacking. Cleanliness ( public restrooms\, staterooms) and maintenance (carpets\, walls) were clearly not a priority.

Cabin / Stateroom

3 out of 5
Concierge Class meant only a binocular and an umbrella; no upgraded service or attention. Again\, cleanliness was a constant issue regarding the balcony\, room\, linens\, and towels. The attendant meant well but was unable to provide an acceptable level of service.

Pros: Itinerary

Cons: The decline of the Celebrity experience

Recommends Celebrity Summit? No.

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