Expensive, Sloppy Cruising

Celebrity Summit Cruise Review to Caribbean


Contributor Level: Deck Hand
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: January 01, 2012
Ship: Celebrity Summit
Cabin Type: Suite
Traveled As: Large Group
Reviewed: 5 years ago
The list is so long, I will provide a representative synopsis:
1. "missing" personal property after ship's security finally released a piece of luggage;
2. brown water';
3. toilets that flushed periodically;
4. "packages" charged to your bill that somehow never got credited properly;
5. a staff of many "confused" people; (all nice however)
6. dining room service and food could make one want to fast;
7. dining room wine "specialist" who informed our table that the wines from South Africa were the same as the wines of Burgundy;
8. staff worked hard not to engage guests in the cafeteria-style dining areas. (pretty much get your own everything);
9. outside patio filthy and was never cleaned during the entire trip;
10. Every issue brought to Guest Services attention got a "we will get back to you" and of course they never did. Even after 2nd and 3rd calls, there was still no meaningful response.
11. Bathtubes located on the suite patios are in full view of the above decks, and really entertained the other passengers. (really bad news)

Food and Dining

3 out of 5
regular dining...bad. Speciality restaurants....very good.

Entertainment

3 out of 5

Service and Staff

1 out of 5
The majority were poor performing. Many seemed to be lost or not understand their jobs. There was a group which stood-out who were excellent. We were told by one young woman that she was the "senior" of her group. She had been assigned to the Summit for a month and a half.

Ship Quality

3 out of 5
This was our 23rd cruise. We have enjoyed many lines such as Seabourn, Crystal, Royal Caribbean, etc. This was the absolute bottom of the barrel trip.

Cabin / Stateroom

3 out of 5
comfortable

Pros: specialty restaurants

Cons: just about everything else

Recommends Celebrity Summit? No.

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