Celebrity Silhouette Cruise Review to Europe - Northern Europe

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
0

2 out of 5

Not a Luxury Cruise Line

Sail Date: May 02, 2016

Reviewed: 6 months ago

Traveled As: Couple

Room Type: Balcony

This is my 5th cruise and the worst ever. I can't see how they represent themselves as a "luxury" cruise line.  Some examples: 1) Left a group of guests waiting at the airport for our luggage because they refused to unload the earlier bags first even after several guests informed them they were unloading the wrong truck.  2) Shut down the breakfast buffet at 9:50am when its supposed to stay open until 10am.  A luxury line should accommodate their guests and not even start shutting down until 10am. They seem more focused on keeping to their schedule vs accommodating guests.  I don't even know why they shut down and take 2 HOURS to set up for lunch.  3) Shore excursions advertise to bring a photo ID but some of their representatives send customers back to get their passports  which are only needed in Russia and were never asked for anywhere else.  If they want us to bring passports each time then be consistent and advertise to bring your passports NOT Photo ID.  There are many other incidents that make me wonder about how this cruise line gets high marks.  The worker level work hard and we had an excellent cabin attendant.  It seems that the mid and upper level management though do not set good policies. 

Cabin / Stateroom
Cabin was one of the high points. Well laid out and spacious. Our cabin attendant was also excellent.
Embarkation and Disembarkation
After disembarking and waiting for our bags at the airport they refused to unload the earlier bags first and kept guests waiting until all the bags were unloaded, many of which were for groups arriving at the airport later.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
The dancers were talented but the story line was horrible which is not their fault. Too bad because this could have been a high point if done right.
Service and Staff
Food and Dining

Tip

Don't pay premium for this cruise line. If you can get a good deal it might be worth it but don't expect luxury amenities or service levels.



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