Lack of personal service

Celebrity Reflection Cruise Review to Caribbean - Eastern


Contributor Level: Third Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 3

Overall Rating:

2.0 out of 5
Verified Review
7 Night Eastern Caribbean Getaway (Miami Roundtrip)
Sail Date: November 21, 2015
Cabin Type: Balcony
Cabin Number: 7129
Traveled As: Singles/Friends
Reviewed: 1 year ago

Unfortunately the level of service on this trip was not up the the Celebrity standards. It takes too long to get a drink or even a server to order one. The dining room wait staff are not as well trained in helping customers and I found a general lack of understanding of English to be a problem. I understand that English is a second or even fourth language for them, but their training needs to be addressed. 

 

Meals were at best mediocre and on what planet are you on when it is Thanksgiving and do not serve a traditional Turkey dinner, pumpkin pies, etc.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
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