Celebrity Reflection Cruise Review to Caribbean - Eastern

Third Mate

Experience
7+ cruises

Reviews
2

Helpful Votes
3

2 out of 5

Lack of personal service

Sail Date: November 21, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Balcony

Unfortunately the level of service on this trip was not up the the Celebrity standards. It takes too long to get a drink or even a server to order one. The dining room wait staff are not as well trained in helping customers and I found a general lack of understanding of English to be a problem. I understand that English is a second or even fourth language for them, but their training needs to be addressed. 

 

Meals were at best mediocre and on what planet are you on when it is Thanksgiving and do not serve a traditional Turkey dinner, pumpkin pies, etc.

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