Best Cruise Staff in the Industry but Don't fly American Airlines

Celebrity Reflection Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4.0 out of 5
Verified Review
10 Night Eastern Mediterranean (Rome Roundtrip)
Sail Date: July 31, 2015
Ship: Celebrity Reflection
Cabin Type: Balcony
Cabin Number: 9284
Traveled As: Couple
Reviewed: 1 year ago

We had the most unfortunate thing to happen to us while traveling to our 44th wedding prepaid anniversary and yes, you've guessed it - no luggage showed up For 1 solid week, American Airlines managed to misplace or just lose our luggage leaving us without a stich to wear other than the clothes on our backs. The cruise staff in guess relations provided as much as they could but we missed all of our preplanned activities due to my Tux and the wife's evening gown in our lost luggage so we were forced to stay in our stateroom for several days while cleanings occurred. I have traveled millions of miles but this has been the worst experience ever and it is all because of AA who provided false information daily. when we finally received our bags we were receiving our disembarking information on the same night. I spent over $7,000 for business class and am Platinum and over $4,000 for the cruise and if it wasn't for Celebrity it would have been the worst trip ever so, please travel on Celebrity but avoid AA and US Air at all cost - they just don't care. Of course they insulted me by offering a $25 evoucher. Can you imagine that insult. they ruined my vacation totally and offered $25. If you want to do a cruise, travel on Celebrity, if you want to get there with Luggage fly Delta, United or any other caring airline. AA even kicked us off of our return flight citing the international cabin was over sold- what dumb airline does that for international travel. I booked our reservations in Dec 2014 and thought everything was fine until we were removed because according to the agent we were the easiest to be removed. if you are bold enough to fly AA take a carry on with most of your clothes in the bag.

Food and Dining

5 out of 5
food was great and the guess relations on the Reflection made it taste even better

Onboard Activities

1 out of 5
because we had no clothes we could not attend any onboard functions

Entertainment

5 out of 5
greatest acts on the sea

Service and Staff

5 out of 5
Julie, Olga, James Jr and the entire guess relations staff was outstanding as was out stateroom attendant (Harry) and a bar staff (Branko)

Ship Quality

5 out of 5
please are constant cleaning

Cabin / Stateroom

5 out of 5
always rent a balcony so that you can sit and enjoy the ocean without clothes on.

Ship Tip

the reflection appeared to be prepared for many things but they could not help with no shoes, women wear (formal) but I normally travel RCCL but I will be back soon on another Celebrity ship but definitely not the same airline (American)

3 out of 5
didn't spend any time here as it was just an arrival departure city
5 out of 5
try not to travel in July or Aug as it is very hot
5 out of 5
try to travel in June of after August
5 out of 5
5 out of 5
5 out of 5
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