Celebrity Mercury (RETIRED) Cruise Review to Alaska - Inside Passage

Deck Hand

Experience
4-6 cruises

Review
1

Helpful Votes
0

2 out of 5

Disappointing, did NOT meet expectations

Sail Date: June 01, 2007

Reviewed: 9 years ago

Traveled As: Couple

Room Type: Oceanview

The website says the ship is "refurbished" but in truth it looks pretty tired and worn in many places. The information in the cabin even says that the ship is due to be re-outfitted in 2009. They should step it up if possible! One example were the ripped and torn window shades at our table in the dinning room. There were places in carpeting that had obviously been replaced. The dust ruffle on the bed was torn. Details but noticable.

Pros: The ship took us almost everywhere we wanted to go except at the Hubbard Glacier. There was a Royal Caribbean Ship ahead of us that went into the inlet & very close to the glacier, but our ship did not! Most of the crew was pleasant. The cabins and the housekeeping staff were wonderful.

Cons: Communications from staff & crew to passengers was terrible. Details were overlooked. Times were changed & not well communicated. Frustrating for both guests & crew! We were among several who missed a shore excursion due to mis-management. We received a refund but no true apology!

Recommends Celebrity Mercury (RETIRED)? No.

Food and Dining
The food was ok - but NOT great as experienced on other lines. Potatoes with most dishes not well cooked, desserts were bland and tasteless. They crowded 7 of us around a 6 top table making the dinner experience uncomforable for everyone. Food from the buffet line was often cold and portions were doled out very grudgingly. Were they trying to save money? Carrying trays and trying to find a table was like being in a chinese fire drill. Pizza was good!
Ship Quality
Size, layout and general condition were ok. We were impressed with the elevators and how quickly they operated with very little wait time. Everything was clean - but this ship needs a real face lift!
Cabin / Stateroom
Our cabin was comfortable and kept neat and tidy with all items replenished often. Oswelt and his staff were amazing. We were however quite disappointed with the obstructed view. When booking we were "encouraged" to pay additional and upgrade our stateroom to a higher deck because we were informed that our original choice had an "obstructed view". So it was disappointing to see a flood light hanging in front of our cabin window. We booked over 4 months in advance - seems like someone could have mentioned this "obstruction" (that ended up costing additional money) and suggested a better alternative. It appears getting the upgraded sale was all that mattered.
Service and Staff
The line servers in the buffet area were not at all helpful and even surly. Retail shop personnel were always fun to speak with. Shore excursion personnel were arrogant. Guest Services staff was generally pleasant and willing to help however they could.
Entertainment
The lectures and the speakers were great - we really enjoyed them! The string quartet was absolutely wonderful. We always enjoy the art auctions Karaoke was fun but the comedian was only ok. It seemed however, that there was an effort to keep the ship's costs down by (over) using lots of "in-house talent" and not bringing in much outside entertainment.


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