Bad start
Celebrity Equinox Cruise Review to Caribbean
9 Night Ultimate Caribbean (Ft. Lauderdale Roundtrip)
Sail date: January 02, 2016
Ship: Celebrity Equinox
Cabin type: Balcony
Cabin number: 8183
Traveled as: Couple
Reviewed: 8 years ago
Review summary
The boarding process at Port Everglades was horrendous. Standing outside in the sun for nearly three hours with no explanation of the delays and additional delays inside the building. A written apology days later was too little and much too late and did not really explain the issue. The rest of the cruise was okay but tainted with the lack of customer care during the boarding. In addition some of the staff seemed unhappy or upset as if they were under some duress.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The Solstice deck was pleasant, uncrowded with shade and breezes.
Ports of call
Ft. Lauderdale (Port Everglades), Florida