Celebrity Equinox Cruise Review to Europe - Eastern Mediterranean

Contributor Level: Deck Hand

2-3 cruises


Helpful Votes

3 out of 5

Mostly Great!

Sail Date: April 01, 2012

Reviewed: 5 years ago

Traveled As: Family (young children)

Room Type: Balcony

We loved the ship, the dining staff, the stateroom staff, everything but two areas were very concerning. Our 16 month old was not allowed in any kids areas! I understand the diaper problem, but shouldnt she be allowed to play when the mother is present (for possible needed diaper changes etc)? We had to pay FULL price for her, shouldn't we be allwoed FULL benefits? The other big problem is we did a big family cruise, paid for 8 people on a low budget. We had to do shore excursions on our own. We couldn't afford the ships costs. We did extensive research on our own, but had a few questions on a couple of stops as to how to get around on our own. The staff was NO HELP AT ALL. They also mis-led us, and told us that (for example) in Mykonos, the ferries were all reserved for the shop only and there was no way to get to Delos island without a shore excursion. This was false. I understand the ship wants to make money but to mis-lead was unacceptable. They could have said, they believe there is a ferry, but they dont have any more information about it, or give us a website, so we can at least have a lead (at their 78 cents a minute internet rate) to do our own research. I am disappointed how unhelpful they were :( This issue soured us on the cruise which was unfortunate because we loved everything else.

Pros: The waiters, serving staff

Cons: the lack of help with the ports

Recommends Celebrity Equinox? Yes!

Service and Staff
Ship staff was excellent in the waiting areas and room. However, the staff, when we asked questions about the ports were not helpful at all. We were mis-led and the little information we were given after being persistent was partially false. The general attitude was, "you have to buy a shore excursion through us, or you are on your own and nothing is possible" . This was innaccurate. See above overall comments
Children's Programs
Our baby was 16 months old, and not allowed in any areas, even with the mother with her. They said babies were not allowed in pools, but 3 days before the end of the cruise, there was a small baby in the pool, not more than 6 months old with her dad, and no one enforced their own rules.
Ship Quality
Food and Dining
Cabin / Stateroom
sub standard talent in regards to the dancing

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