Guest Relations And Excursions on Celebrity Eclipse

We had only one small glitch and it was taken care of immediately. Guest relations people were friendly and very helpful. Did not encounter line ups ever. Getting on/off the ship was quick and very organized.

Support following a fall was non existent until I initiated it and assistant front desk manager was good, but basically 'tea and sympathy' wasn't enough under the circumstances. Her colleagues were very poor in their understanding delivery of good customer service.

Very professional staff.

All questions and concerns answered in minutes, the staff was excellent!

Didn’t seem to know what they were doing.

disorganized and totally confusing

I found they didn't understand my queries and were unhelpful. Nobody ever got back to me to resolve my problems. I had to do it via email!

There were just too many fit and finish type errors and disconnects combined with bad information. For several of our excursions we received conflicting show up times and instructions. This is fundamental type stuff we figured a large cruise line like Celebrity would have worked out long ago.