Guest Relations And Excursions on Celebrity Eclipse

2.9
(8 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler''s checks. Shore excursions can also be booked at the Excursions desk.

8 Guest Relations And Excursions Reviews

5.0

by GoBlue66

We had only one small glitch and it was taken care of immediately. Guest relations people were friendly and very helpful. Did not encounter line ups ever. Getting on/off the ship was quick and very organized.

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1.0

by Ian48

Support following a fall was non existent until I initiated it and assistant front desk manager was good, but basically 'tea and sympathy' wasn't enough under the circumstances. Her colleagues were very poor in their understanding delivery of good customer service.

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1 Comment
5.0

by KMarkx

All questions and concerns answered in minutes, the staff was excellent!

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1.0

by Bushybabes

Didn’t seem to know what they were doing.

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2.0

by janetg2807

disorganized and totally confusing

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2.0

by AngelaMurphy

I found they didn't understand my queries and were unhelpful. Nobody ever got back to me to resolve my problems. I had to do it via email!

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2.0

by CckCruise

There were just too many fit and finish type errors and disconnects combined with bad information. For several of our excursions we received conflicting show up times and instructions. This is fundamental type stuff we figured a large cruise line like Celebrity would have worked out long ago.

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1 - 8 of 8 Reviews

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