Celebrity Century Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

4 out of 5

avoid

Sail Date: May 18, 2014

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Balcony

The cruise was wonderful: exceptional weather and conditions that allowed us to see the glacier from up close. Excellent food and great personnel. 

We had two cabins. One BIG disappointment: we booked through . it was not the best price but they offered beverage and gratuities packages that made their offer the best. But then we were informed on the ship that these packages were NOT part of the deal. The mistake was entirely : at the end of the reservation call they reviewed the whole deal and that included the packages. But, after taking our money, they found out they could not offer these packages. When we called after the cruise to complain, they essentially dismissed the whole thing as 'a honest mistake' and blatantly lied about sending us an email offering some compensation (which we never received).

 

Our bottom line: we will never deal again with a company like that offers a deal, gets your money, and then modifies the deal unilaterally with no consideration whatsoever for the customer. 

Ship Quality
Food and Dining
Cabin / Stateroom
not the greatest for babies as a bed from which they can fall is not ideal.
Service and Staff
Entertainment
Children's Programs
Exceptional person in charge.
Onboard Activities
Destinations and Excursions

Tip

never deal with



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