Celebrity Century Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
10

3 out of 5

Excursion nightmare

Sail Date: November 01, 2010

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Oceanview

When we first arrived on the boat, it was really nice. Food was really good, the rooms were really nice, over all the ship was nice which a bit of the ship is a little worn. Not built for quality. It's not a typical cruise. Things are run a little different than from other cruise ships. So confusion to those who are seasoned cruisers.

I and my finance was very disappointed in the unprofessional action of those customer service representatives on board the ship.The shore excursion Representative was rude, unprofessional, rushed us, didn't answer our questions, when we asked, the only response was, they didn't know and they didn't know of any of the specifics for the excursions provided in the brochures your company printed out. When we asked to speak to someone else who was more knowledgeable, they refused. When we waited for the next person the representative yelled at us saying she was the only person who was allowed to speak to her colleagues.

We had purchased 4 tickets all together. 2 of which were a gift to our parents. We paid the fees and was assured that our parents would receive them. Our parents, did not receive the tickets and were hassled by the excursion people when they arrived at the designated area for the excursion, they nearly missed the tour we paid for, not to mention, embarrassed by the staff. Had it not been a gift, they would not have bothered to go.

The whole purpose of the shore excursion counter is supposed to be available for guests so it is a hassle free, good, safe, haggling free experience to the port of our arrival. It was far from that. My finance and I were given the wrong, far more expensive excursion. We didn't want to leave the island of Cozumel and didn't realize we were going on the wrong excursion until was it far too late, instead we were hassled by the tour guide to purchase over priced trinkets. Went on a boat ride that we didn't want to go on. The excursion was far from fun and or enjoyable. I feel that we were SCAMMED by Celebrity Cruises by forcing us to go on this excursion. Not to mention , the boat ride to the mainland we went on made us sick for 2 days. THE LAST two days of our vacation.

All who handled us would not give us their names nor did they wear name tags when they were sent to us because we were complaining. They basically told us that we were lying to them about the experience we had and yet they still would not give us their names or the names of the customer service representative that helped us originally.

This whole experience has put my finance off from cruising this was his first and maybe his last experience on a cruise.

Pros: the rooms were clean and very nice

Cons: Shore excursion counter

Recommends Celebrity Century? Yes!

Entertainment
If you are interested in corny entertainment (amusement park quality) I'd say it would be below that caliber.
Service and Staff
Unless you want to be called a liar and humiliated, I wouldn't use the shore excursion counter.
Ship Quality
The size is a mid size ship, so you'll feel waves you wouldn't normally fell in a larger ship. lay out is pretty standard...nothing really special. Public areas have a quaint and cozy feel to it. for the most part it was really clean.
Food and Dining
It was good food, however, the seating arrangement was really confusing. They mixed up our reservations, our family was separated and then put into an enormous table with no other passengers next to the engine room. It was so loud we had to shout to one another in order for us to hear. The server was really good but, had to scream all the specials and really, we couldn't hear what she was saying.
Cabin / Stateroom
Stateroom was super nice, clean, roomy, and very comfortable. The staff was, however, not very personable...just wanted to get the job done.


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