Celebrity Century Cruise Review to Caribbean - Western
Ship: Celebrity Century
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 6 years ago
Review SummaryWhen we first arrived on the boat, it was really nice. Food was really good, the rooms were really nice, over all the ship was nice which a bit of the ship is a little worn. Not built for quality. It's not a typical cruise. Things are run a little different than from other cruise ships. So confusion to those who are seasoned cruisers.
I and my finance was very disappointed in the unprofessional action of those customer service representatives on board the ship.The shore excursion Representative was rude, unprofessional, rushed us, didn't answer our questions, when we asked, the only response was, they didn't know and they didn't know of any of the specifics for the excursions provided in the brochures your company printed out. When we asked to speak to someone else who was more knowledgeable, they refused. When we waited for the next person the representative yelled at us saying she was the only person who was allowed to speak to her colleagues.
We had purchased 4 tickets all together. 2 of which were a gift to our parents. We paid the fees and was assured that our parents would receive them. Our parents, did not receive the tickets and were hassled by the excursion people when they arrived at the designated area for the excursion, they nearly missed the tour we paid for, not to mention, embarrassed by the staff. Had it not been a gift, they would not have bothered to go.
The whole purpose of the shore excursion counter is supposed to be available for guests so it is a hassle free, good, safe, haggling free experience to the port of our arrival. It was far from that. My finance and I were given the wrong, far more expensive excursion. We didn't want to leave the island of Cozumel and didn't realize we were going on the wrong excursion until was it far too late, instead we were hassled by the tour guide to purchase over priced trinkets. Went on a boat ride that we didn't want to go on. The excursion was far from fun and or enjoyable. I feel that we were SCAMMED by Celebrity Cruises by forcing us to go on this excursion. Not to mention , the boat ride to the mainland we went on made us sick for 2 days. THE LAST two days of our vacation.
All who handled us would not give us their names nor did they wear name tags when they were sent to us because we were complaining. They basically told us that we were lying to them about the experience we had and yet they still would not give us their names or the names of the customer service representative that helped us originally.
This whole experience has put my finance off from cruising this was his first and maybe his last experience on a cruise.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: the rooms were clean and very nice
Cons: Shore excursion counter