we were comp the drink packages for computer issues having to wait cal hrs for them to fix finally they were comped and then was track down on ship and mad to pay for it as he wasn't allowed to do this and charged me for them after having it comped

Carnival Vista Cruise Review to Caribbean - Eastern

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 5

Overall rating:

2.6 out of 5
Carnival Vista

8 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 21, 2018

Ship: Carnival Vista

Cabin type: Oceanview

Cabin number: 1427

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

for a first time cruise i spent way to much time at guest services for there issues not mine. even after we brought cheers package we were still charged for drink and no money will be giving back have all reicipts including ones were they comped drink packages.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Tides Pool

1 out of 5

pool was cleaner that the other pool but still had flem and hair floating in it told crew members but nothing seem to be done

Beach Pool

1 out of 5

The pool was dirty had hair flem and other things floating would not go in pool for that reason. pointed out to crew members ohh we will take care of it

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
room steward was always complains. and bar manger or guy in white suit should of never comped something he can't authorize.

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

don't believe these guys when they say oh we will take care of you deal with it when you get home enjoy your vacation that what the bar manger kept saying

Ports of call

Miami, Florida

3 out of 5

Grand Turk Island

3 out of 5

San Juan, Puerto Rico

3 out of 5

Basseterre, St. Kitts

3 out of 5

Philipsburg, St. Maarten

4 out of 5

Disembarkation

3 out of 5
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