Dissappointed and a financial loss for my family

Carnival Victory Cruise Review to Caribbean - Bahamas

Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 12

Overall Rating:

1 out of 5
Verified Review
Sail Date: October 09, 2016
Ship: Carnival Victory
Cabin Type: Inside
Cabin Number: 8287
Traveled As: Family (young children)
Reviewed: 1 year ago

We were not able to go on our cruise.  We stayed in contact with as well as our hotel frequently due to Hurricane Matthew.  We also subscribed to text alerts through Carnival lines.  We were to stay all night Saturday night in Cocoa Florida close to our port.  Our port was closed Thursday-Saturday.  Carnival didn't make the decision to sail until Saturday at 6pm.  We did not have enough time to drive to our hotel.  We called our hotel that night at 10pm on Saturday and were told they had no power and were still evacuated from the area.  Despite purchasing insurance and given very little time, Carnival has refused to reschedule our cruise. This has been very disappointing to our children and financially depleting to us.  We can not afford to try another cruise with customer service policy such as these.    did have some wonderful representatives that worked long and hard with us trying to help us receive our cruise at a future date but Carnival refused. 

Was this review helpful? 12

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top