Carnival Victory Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

4-6 cruises


Helpful Votes

5 out of 5

Very Good

Sail Date: July 14, 2016

Reviewed: 11 months ago

Traveled As: Family (older children)

Room Type: Balcony

EXCEPT--- Customer Service!!!!!!

  We had to wait 1 hour & 45 minutes to pick up a phone that we had misplaced and it was turned in to Customer Service, AND, we had to wait in line for that length of time.

Most of the time there was only 1 person for everything & 1 person for Diamond people.   After 1 hour & 15 minutes another person came in to help.  It was ridiculous , the line was so long all the time and every customer took a long time for everything they were in line to have done.    With thousands of people on the cruise ship, it would seem there would be more people at that counter..... Seems when the trip is about to end, they aren't concerned with Customer Service.


Cabin / Stateroom
Very nice
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Very Good

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