Was a good trip but a few bad things

Carnival Victory Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 9

Overall Rating:

4.0 out of 5
Verified Review
5 Night Western Caribbean (Miami Roundtrip)
Sail Date: February 06, 2016
Ship: Carnival Victory
Cabin Type: Balcony
Cabin Number: 1031
Traveled As: Couple
Reviewed: 1 year ago

Ok so overall it was a good trip. But there are some negative things about going with carnival.

First it was my first cruise and carnival caters to a certain level of clientele. That said, I was surprised that there was folks smoking grass on the ship and the crew did nothing about it. The smell was pervasive and eminated down the corridors on the 8th and 10th decks. I didnt expect that. 

Next I booked excursions on the site thinking it was the right way to book them but carnival has an attitude about anybody who books an excursion with an outside entity (had no idea it was considered an outside entity) and carnival will tell you that if anything happens on your excursion they will not wait for you and the ship will leave you on an island - so beware they only wait for excursions booked thru carnival. 

The internet was the most moronic and stupidest policy onboard, after nickle and diming everybody they will not give access to an email account unless you pay $16/day. I was just looking to confirm my flights and it was very annoying.

If you need to speak to someone in customer service, plan on standing in line for over an hour  and the folks who work that desk (Ausra) werent pleasant and were terse and rude.

When I got on the ship, i stopped by the bar in the lobby only to be ignored by the bartender who had no sense of serving folks in the order they sat down and had an attitude like she didnt want to be there.

The waiter in the dining room was excellent (Alex) as well as the housekeeping folks (Wayan) who took care of our room - also excellent. 

The female bartender in the stern near the pool was pleasant and nice and provided attentive service.

Food and Dining

5 out of 5
Dining room food was very good

Onboard Activities

3 out of 5
bingo had charges of $20- 40

Entertainment

5 out of 5
the female lead had an exellent voice and the theatre was pretty high tech

Children's Programs

3 out of 5
No kids so I didnt pay attention to stuff for the kids

Service and Staff

3 out of 5
dining room (Alex) and housekeeping (Wayan) very good, Female bartender by the pool in the stern was good as well

Ship Quality

5 out of 5
overall a nice ship

Ship Tip

Buffet in the back of ship is better then the stations by the pool. Omelette station was better for breakfast then the stations near the pool. Deli station was good. Gratuities are rolled into every drink you buy. Carnival puts gratuities on your bill of $60 per person for room staff.

3 out of 5
only went from airport to the ship and back
3 out of 5
there is pervasive poverty in Jamaica, heard about folks from the ship who were mugged or robbed.
5 out of 5
liked the Caymans will most likely look to revisit down the road.
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