customer service needs tweeking!

Carnival Victory Cruise Review to Caribbean - Eastern
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3 out of 5
Verified Review
Carnival Victory

5 Night Eastern Caribbean (Miami Roundtrip)

Sail Date: March 17, 2014

Ship: Carnival Victory

Cabin Type: Inside

Cabin Number: 2430

Traveled As: Family (young children)

Reviewed: 4 years ago

Review Summary

Personnel at port in miami not very accomodating to handicap passenger. We reserved a wheelchair and upon our arrival, no chair was to be found..Very frustrating.. Room was clean and stocked but to our surprise, No refrigerator in room..!! Our last cruise on LEgend had a stocked refridge with drinks and water. Ship needs updating! Decor is outdated! Food was ok..edible.. Camp Carnival was excellant..great activities.counselors were well trained and friendly!

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5
decor needs updating

Cabin / Stateroom

3 out of 5

Ship Tip

Adult Serenity area is very small. No refridgerator in rooms Still enjoy Carnival! Would go on another cruise with them!

Ports Of Call

Miami, Florida

3 out of 5

Nassau, Bahamas

3 out of 5

Half Moon Cay, Bahamas (Private Island)

3 out of 5

Grand Turk Island

3 out of 5
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