Our first cruise
Carnival Victory Cruise Review to Caribbean - Western
Ship: Carnival Victory
Cabin Type: Inside
Traveled As: Couple
Reviewed: 4 years ago
Review SummaryThe experience is good in general. However, there are still lot of rooms for improvement.
Food and Dining
Do not like the lunch buffet selections, many deep fried food and the menu is similar everyday.
The game shows and parties are fun.
More fun entertainment & activities in the first few days, nothing much interesting in the last 2 days so we just relaxed and worked out in the gym...
Service and Staff
The staffs are ok friendly in general. However, the staff at the service desk and excursion desk on cruise are not very polite when answering our questions. Maybe it's just language barrier as it seems English is not their first language... For example, when we asked why there is service fee automatically charged to our account, he answered "if you don't pay service fee, who is going to clean your room? who is going to change your towels? etc" It made us feel that he is trying to threaten us. What we were trying to ask was why the service fee is 'automatically' charged, shouldn't we have the option to decide what we want to pay. I'd suggest them to have some training on better customer service skills.
Cabin / Stateroom
Pros: Excursions, Price is reasonable
Cons: Buffet selection, customer service