Overall Customer service needs help but stateroom housecleaner was amazing
Carnival Victory Cruise Review to Caribbean - Western
Sail Date: August 01, 2013
Ship: Carnival Victory
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 4 years ago
Obnoxious cruisers stayed across the hall from my family and I. Every night they would return to their cabin at 3/4 am and make noise ranging from yelling, loud laughter and music. I reported to guest relations/security every night and it took them over 20 minutes to address the uncivilized crowd while the noise just lingered on. There was also a challenge getting the staff to provide directions to main attractions/rooms on board. It appeared as if it was the entire staff's first time onboard. I found that some of the buffet staff was not very friendly. I'm sure they are overworked but that's certainly not my fault.