I booked this birthday present cruise for my wife well in advance through . As a first time cruiser I followed the advice of my reservation specialist because they are the experts. The advice...book everything through the cruise line because then it becomes their responsibility to get you to the ship....if they don't you can get a refund. Also, buy the insurance just in case something happens...so you can get a refund. Needless to say....the Delta flight 5850 out of Buffalo had mechanical problems and despite every effort my wife and I missed the ship out of the Port of Miami. Now the vacation fun begins....hours and hours and hours of phone calls trying to get a refund. With insurance in place through Travelguard and purchasing through Carnival I was expecting to recover our cost of $2,270.61 less the $190.00 for the insurance. Finally after Carnival telling us it's against their policy to give a refund and the insurance telling us our claim doesn't meet the criteria because nobody died, the cruiseline didn't go bankrupt, and the first port of call wasn't blow off the map by a hurricane...we unexpectedly got an email from Carnival apologizing and giving us a cruise credit for just over $1,700.00. This experience cost us over $500.00. I can only blame putting out misinformation. NEVER EVER AGAIN WILL I PURCHASE A VACATION THROUGH . A FINAL MESSAGE TO CHRISTEN FROM WHO SUGGESTED IT WAS MY FAULT BECAUSE I CHECKED THE TERMS AND CONDITIONS BOX AND NEXT TIME I SHOULD READ THE INFORMATION AFTER I SPEND AN HOUR AND 20 MINUTES BOOKING A CRUISE THROUGH THEM....YOU NEED SOME TRAINING IN CUSTOMER SERVICE YOUNG LADY.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.
Every Wednesday you'll receive the latest articles, deals, and news from the Cruiseline.com team, plus tips and photos submitted by our vibrant community of diehard cruisers. You'll also get a free gift — a downloadable, printable PDF of our guide to cruising!
Sign up for weekly cruise deals.
Join other subscribers and get the best cruise deals of the week in your inbox every Thursday.