GREAT CRUISE - LOUSY SERVICE

Carnival Victory Cruise Review to Caribbean - Southern


Contributor Level: Deck Hand
Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: September 12, 2010
Ship: Carnival Victory
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago
Although seasoned travelers, this was our first cruise, and it was overall a good experience. At least it showed us what to look for if we opted for another cruise. The ship and cabins were immaculate, and it seemed as though everytime we left the cabin, whether it be for 8 minutes or 8 hours, it was cleaned when we returned. The ports, as well as the excursions, were great, as was the shopping and beaches. What would have been an absolutely great experience turned out to be frustrating and "won't do Carnival again", experience. Without boring you with details, customer service, guest relations, and helpfullness of the crew was deplorable. We would have been in trouble had it not been for a caring Internet Cafe Manager, who actually assisted us in the loss of our travel documents. Everyone else was either rude or too busy to assist us.

Food and Dining

5 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5

Pros: 7 ports in 7 days and shore excursions. Plenty to do on board. Great entertainment.

Cons: Service was great, until you actually needed them for something.

Recommends Carnival Victory? No.

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