Carnival Victory Cruise Review to Caribbean - Southern

Contributor Level: Deck Hand

Experience
1 cruise (first)

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0

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3 out of 5

GREAT CRUISE - LOUSY SERVICE

Sail Date: September 12, 2010

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Balcony

Although seasoned travelers, this was our first cruise, and it was overall a good experience. At least it showed us what to look for if we opted for another cruise. The ship and cabins were immaculate, and it seemed as though everytime we left the cabin, whether it be for 8 minutes or 8 hours, it was cleaned when we returned. The ports, as well as the excursions, were great, as was the shopping and beaches. What would have been an absolutely great experience turned out to be frustrating and "won't do Carnival again", experience. Without boring you with details, customer service, guest relations, and helpfullness of the crew was deplorable. We would have been in trouble had it not been for a caring Internet Cafe Manager, who actually assisted us in the loss of our travel documents. Everyone else was either rude or too busy to assist us.

Pros: 7 ports in 7 days and shore excursions. Plenty to do on board. Great entertainment.

Cons: Service was great, until you actually needed them for something.

Recommends Carnival Victory? No.

Service and Staff
Entertainment
Ship Quality
Food and Dining
Cabin / Stateroom


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