READ AND BEWARE
Carnival Victory Cruise Review to Caribbean - Eastern
Sail Date: February 18, 2007
Ship: Carnival Victory
Cabin Type: Inside
Traveled As: Couple
Reviewed: 10 years ago
Review SummaryWhere to start.
Our flight was delayed to Miami so we missed the ship. Which is fine, they were flying us to San Juan, the first stop for the ship where we would meet up for the rest of the cruise. The problem was no one wanted to get on the plane to San Juan as we had no assurance of who was going to pay for the hotel and meals in San Juan. Once they assured us of accomodations in San Juan we boarded the plane and arrived at San Juan around 7 pm. At that time we were met with representatives who had us collect our luggage, carry it out of the airport. and then drag it all the way down the street to a hotel in the airport. We were told there were no vouchers for our meals, and we could grab a cab to a beach at our own cost. Then we looked at the hotel room and found cockroaches and the smell of urine. We were also told each family had one room with one bed. So a family of 4 or 5 were all to share one queen size bed for 2 days. As for meals we were told there was a mcdonalds and Subway down the street.
We let them know we were not going to stay in said hotel. It then took 6 hours for Carnival to find us an alternative hotel. Each and every person that showed up to greet the 200 passengers with their luggage and small children who were left sitting onthe street outside the airport in San Juan at night, who had been at the airport (Boston) since 630am could not give us an answer as to what they were going to do as there were no rooms available in San Juan. Finally a passenger/former travel agent called someone she knew and found 16 hotel rooms for the 50 or so guests in my group. After sitting for 6 hours we were finally moved to the hotel after they told us they would be giving us vouchers for meals in the amount of 20 dollars per person for dinner and 15 per person for breakfast. They would then show up after breakfast to discuss the remainder of our time in san Juan for meals and for excursions. It should be noted that they split up the 200 passengers in groups of around 50. We were the second group to try and be placed in the cockroach ridden hotel. Of course we weren't shown the hotel until the first group left. We later found that there was a third group of passengers that actually stayed in the hotel.
Upon arriving at the hotel found by the passenger we were then told by the hotel that we were getting vouchers for meals, but was only for 85 per room for 2 days to cover dinner that night, breakfast lunch and dinner the next day and then breakfast and lunch on tuesday before the arrival of the ship. That meant in some cases a family of 5 had 85 dollars in the hotel for all those meals. In some cases it was spent with just dinner as our first dinner was a quesidilla and a coke for 2 people that cost 30 dollars. Breakfast was a buffet that was 18 per person. We had talked to one family that did not have the extra money as was why they booked an all inclusive vacation with a cruise ship. We later found out they were forced to feed their children water and crackers for 2 days.
Eventually we made it to the ship, and after complaining for 2 days we were reimbursed for 3 days of our lost cruise time. Sounds good, but it is hard to enjoy yourself for 4 days instead of 7 after our ordeal. Even getting off the ship was a snafu. They directed people with early flights to a certain room to get off the ship first and then forgot about us. We made it to the airport less than an hour before our flight departure. Judging by the lines at the airport, I imagine there were many who did not make it back that day.
Overall here it is. GO PRINCESS CRUISE LINES.
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Cons: NO Organization