Guest Services / Shore Excursions on Carnival Valor

4.4
(19 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler''s checks. Shore excursions can also be booked at the Shore Excursions desk.

19 Guest Services / Shore Excursions Reviews

5.0

by aprilmc2

They helped us out with our excursions and when my husband lost my room key

Read full review

Was this review helpful?
5.0

by lukerush

Guest services were eager to please. Very happy with the staff!

Read full review

Was this review helpful?
5.0

by lisahuff

Guess service took care of my problems and shore excursion people very helpful on what to book .

Read full review

Was this review helpful?
2.0

by group490

I had faster to the fun and went to guest services for something for a headache. After waiting for 20 minutes and watching workers look at me and ignore me I gave up.

Read full review

Was this review helpful?
5.0

by mkent22

Guest services was great! We had fttf so we had our own dedicated line- but they were fast efficient and friendly. I lost my card one evening (I purchased the cheers pkg- so a little hazy as to where exactly I left it) and they checked to make sure there were no strange charges and canceled it and issued me a new one right away. Also super fast checking my account the evening before debarkation.This experience alone made purchasing fttf totally worth it, as the regular line was about 20ppl deep - I was able to be in and out in about 5 minutes both times.

Was this review helpful? 4
3 Comments
5.0

by mlnewthom

Problems and requests easily managed by this excellent team

Read full review

Was this review helpful? 1
5.0

by maloalvarez

Bill questions and drink package info was quick and easy!

Read full review

Was this review helpful? 4
3.0

by deetlebug

Deep sea fishing excursion was terrible. But Carnival took care of it in a timely manor. Kiddos to them...

Read full review

Was this review helpful? 2
1 Comment

Find a cruise on Carnival Valor