They Knew It!
Carnival Triumph Cruise Review to Mexico
Ship: Carnival Triumph
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 5 years ago
The corporate management notified us 24 hours in advance that there were propulsion problems\, that the ship could not cruise at full speed and that we would \"either go to progresso or cozumel\" but not both and offered a full refund. Hoping for Cozumel most people did not cancel. However\, immediately after departure\, we were notified that we were not going to cozumel. The rationale was that our slow speed would get us in too late to cozumel and we would need to leave too early the next day to be able to have excursions -- i.e. no excursion revenue. On the other hand\, 2 full days in Progresso allowed for 2 full days of excursions -- i.e. some excursion revenue.
There was no new information after we departed than when the original text went out that caused them to eliminate cozumel. However\, the cruise director indicated that if they told everybody they were not going to cozumel\, most people would take the refund. I believe they always knew we were not going to cozumel\, but didn't give people the info so they could make an informed choice whether to cancel or not.
Shady\, deceptive practices by corporate management to maximize revenue and reduce customer choice.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Fun Cruise\, Great Service\, Excellent Food\, OK Shows
Cons: Lieing\, conniving\, corporate management control of information to maximize revenue