Beware of Carnival
Carnival Triumph Cruise Review to Caribbean - Eastern
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 4 years ago
Review SummaryMy family of five just concluded our five day cruise on the Carnival triumph. We were planning on visiting progreso Mexico and Cozumel Mexico. 15 hours before our cruise was to board we received a text message informing us that there was a problem with the boat and we would be boarding late and only visiting one port, but carnival did not know which one. At this point my family had already drove 12 hours and were in a hotel room awaiting our cruise. We talked about other options but decided that nobody takes a cruise to progreso Mexico, surely if we are only going to one port it would be Cozumel. Right? Wrong. We found out only after boarding ship and pulling the gang way that our one stop would be progreso. Although this news was incredibly disappointing I do not take issue with our port. I take issue with the way carnival tricked and deceived people. 1. Carnival knew there was a problem long before they sent the message to passengers, the later they inform the more committed you are I.e. flight, drive ect. 2. The "calculations" on which port we could visit were determined long before any passengers set foot on the Triumph. They waited to inform us knowing if passengers were aware of the plan to not visit Cozumel, more than half would likely cancel. 3. The triumph sat in dock for over 30 hours yet a " very important tool/ spare part" vital to the ships repair delayed our departure by 4 hours. Interesting that we went home just as slowly as we went to progreso, ship not repaired. Carnival sacrificed our vacation to fix their ship. This would be acceptable if they would have communicated their true plans and allowed passengers to make informed choices.If carnival were forthright with information we would have made an informed decision and lived with it, one way or another. They did not present all the facts and that is where the problem lies. This is a cowardly way to do business.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Having a family vacation.
Cons: Carnivals deceptive communication