Carnival Triumph Cruise Review to Canada, New England, New York

Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

2 out of 5

disappointing

Sail Date: August 01, 2009

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Balcony

We took a cruise on Carnival Triumph. Looking forward to our stop in St. John, N.B and then in Halifax, N.B. Both very beautiful towns/cities. The cruise however was less than expected. Since I was unable to share my views on the cruise critics site- b/c it is less than favorable, I will share with you the reality of the Carnival cruise line we experienced from embarkation, to disembarkation. Prior to booking I researched the Carnival cruise line (CCL) and found positive remarks. I realize now that the cruise critic site deletes less than favorable reviews.
We made our own air transportation to the airport and used the CCL website to arrange transportation from the airport to the dock in NYC. We were told that someone would be in the baggage claim area with a sign and would direct us to where we needed to go. That did not happen. There was no one at the information desk so we called the CCL toll free number to find out what we were to do. We finally contacted the airlink service and were told they would come into the terminal and call our name. That too didn't happen. We inquired to a man who showed up at the desk and asked if he was our transport. He said yes and stood there talking on the cell phone for a few more minutes and then walked away from us. A few mins. later he returned and we were then off to the port terminal after 4 more stops and one to pick up a friend of his.
The people at the cruise ship terminal were less than helpful and quite rude. No one seemed to know what was going on. Perhaps NYC is a newer terminal for cruises to depart and arrive, it was very chaotic.
Once aboard the ship, there was no one to direct us of what to do or how to proceed, at least we had cruised before and had an idea. The muster was disorganized, there was minimal direction or enforcement.
We were happy to be able to change our seating assignment for dinner and able to dine at a table for 2. When we booked the cruise we were asked if we were celebrating anything special, they were told yes and requested to celebrate on our last night on the ship, which was a Wed.
The first night of dinner service we weren't even brought a menu when we first sat down. We were never offered a beverage except for water and had to remind them to bring our appetizer. Dessert was ordered, coffee was brought and before our dessert arrived, the lead waiter was collecting our coffee cups and wishing us a nice evening. We looked at each other and thought is this for real? We told him we were waiting for our dessert. Tho' he did apologize, we were done at that point. Needless to say, we left. We gave a second try but the next night was no better, however I received a surprise dessert with candle for my birthday celebration 3 days early.
Our steward was very friendly and spoke every time he saw us. He answered our questions and took care of repairs. We had a balcony that the light was out and while we were in port it was fixed, however when we left port...it did not. We were later informed that certain lights needed to be shut off while navigating the ship at night and was told the entire side of our ship would be out however, that was not true. There were some other lights on. It would have been nice to know that prior to booking that room and paying that extra money for a balcony that couldn't be utilized when the sun went down.
The excursions were good ways to get a little bit of information re: the ports of call.
The food was very good, wide selection of food, room service very prompt.
Disembarking went fairly smoothly as we carried our luggage off of the ship. Having our bags checked to the airport wasn't an option that we had with other cruise lines and took 2 1/2 hours to get arrangement for transfer to the airport which was booked through CCL. Needless to say, NOT impressed. Will NOT cruise with Carnival again and wish I had known that. It wasn't until after we arrived home that we heard that Carnival had a reputation for poor service. Lesson learned.

Pros: The ports of call

Cons: service on board

Recommends Carnival Triumph? No.

Service and Staff
not very friendly or helpful at all. Very misleading when on a "Fun Ship". The activities staff while passing in the hall only acknowledged us if we said hi to them, I found odd.
Ship Quality
Good size, confusing layout. Public areas were very clean and tables cleaned promptly.
Entertainment
Children's Programs
Didn't have experience with the Camp carnival tho' the only kids that we saw running around were those either with their parents or not supervised.
Food and Dining
the food was good tho the service was slow, inefficient and overall poor in certain areas of the dining room. We needed to request a table change due to poor service. Our second table had excellent staff, much improved from initial experience.
Cabin / Stateroom
However the towel ring was broken and the light on the balcony was out and made aware that it wouldn't work for the cruise. Too bad we paid the extra for the balcony but weren't able to read at night.


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