Dissappointed for the last time

Carnival Sunshine Cruise Review to Caribbean

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 39

Overall rating:

3.3 out of 5
Carnival Sunshine

Western Caribbean

Sail date: December 31, 2017

Ship: Carnival Sunshine

Cabin type: Balcony

Cabin number: 8235

Traveled as: Couple

Reviewed: 3 years ago

Review summary

As a gold member, we were hopeful of earning the Silver level soon. That will not happen as we just can't overlook the declining level of service Carnival now delivers. From the constant announcements "Hello Carnival Sunshine family, this is Lee, your director", (we know!) to the mediocre food (even in the upsell restaurants), to the antiquated ships services and facilities. We are as far from "old" fuddy duddy's who don't want to have fun. We enjoy a good time and like watching younger people enjoy themselves with activities beyond our physical capabilities now. This ship should be taken out of the fleet and replaced with one on the level of the Vista however, beyond that - we are just going to search for a different cruise line as it doesn't really matter to Carnival what me or my family think. They will always have loyal and first time customers who will fill their ships.

Embarkation

3 out of 5
Very large crowds. Although embarkation was delayed and everyone received a text message with new embarkation times..... very few people paid attention and showed up whenever they wanted. Carnival was not prepared for the influx of people.

Ship experiences

Food and Dining

2 out of 5
Dining rooms are noisy and there are waiters running all around you. Hard to hold a conversation. We had anytime dining but it was hardly that as you had to go two decks up to sign in, wait to be called and then travel down two decks to be seated. This resulted in a substantial wait between 6:15pm and 7:30pm oftern leading to a 2 1/2 hour dinner. Hard to plan the next activity when you don't know when you will be free.

Ocean Plaza

3 out of 5

This redesigned concept is nice as there are plenty of choices. Food could be hotter as could the room. Even if you got hot food, by the time you find a table and sit to eat, the food is cold because of the air conditioning. Food is certainly not great but it is adequate and edible.

Onboard Activities

3 out of 5
Evening shows were really good. The performers worked very hard to entertain us.

Sunshine Casino

2 out of 5

Just be prepared to make a donation and leave it at that. Slots take your money pretty quick and don't even offer an opportunity for entertainment which is what we were interested in. Just to be amused pushing a few buttons for awhile.

Entertainment

5 out of 5

Carnival Seaside Theater

5 out of 5

As stated, the performers worked very hard under rough seas to entertain us. Overall, the shows were really good and worth the effort to attend.

Service and Staff

3 out of 5

Ship Quality

3 out of 5
Ship is old and it shows it. Rusting everywhere. Did not see the level of cleaning on this ship that I did on the Carnival Vista. I never used so much hand sanitizer before!

Cabin / Stateroom

4 out of 5
Room was an average balcony cabin. It is cleaned once per day. Steward (Deli) and his staff are very accommodating and work hard to provide a service and be unobtrusive. Due to weather conditions, we spent a lot of time in this room. In room entertainment is horrible with about 8 Carnival TV channels and 4 obscure TV networks and CNN from somewhere.

Ship tip

Don't expect a lot from your wireless internet package. I understand that satellite wi-fi is slower but this was cumbersome and the cruise line obviously blocks sites. I had the premium package.

Ports of call

Port Canaveral, Florida

3 out of 5

Cozumel, Mexico

4 out of 5

Belize City, Belize

4 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

4 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Disembarkation

1 out of 5
What a cluster! For a crew that does this sort of thing every week, you would think it would act like a fine oiled machine. The cruise director was blaming the delay on the customs folks but the event was similar to what was experienced in every port when trying to get off the ship. Priority is given to those carrying their own luggage off the ship. We were scheduled to disembark at 9:15 am. We were still sitting in lounge at 10:45am. We finally, just gathered our carry off stuff and walked off when a set of luggage numbers was called (below 10) our number was in the 20's. At 11:10 am we walked off the ship and went to our luggage and there it was just waiting for us. Secured a porter and left the port without incident. The crew clearly to works on this process as it does leave a very poor impression of their ability while ending a cruise.
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