Carnival Sunshine Cruise Review to Europe - Western Mediterranean

Experience
7+ cruises

Reviews
0

Helpful Votes
0

3 out of 5

12 days Mediterranean.

Sail Date: July 01, 2013

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Balcony

We did have a great time in the ship. It was well maintained. We loved the service that we received from our steward\, Agung. We had a wonderful time in dining in the Sunset Restaurant\, thanks to the manager\, Goran and his serving staff\, in particular\, our head waiter\, Stevislav and his assistant\, Mirza. We had a wonderful time in the Casino as well thanks to all the Casino staff especially\, Alexandra and Vicky. They made our time there so entertaining! They added to the highlight of our time on the ship!Excursions were well organized and excellent!

Pros: Every thing's was great!

Cons: Customer service staff need more traning to be courteous to the Guest and be more empathetic and responsive with client's issues. Also\, more cultural diversity and awareness training\, just being able to speak english is not enough!

Recommends Carnival Sunshine? Yes!

Entertainment
All areas of entertainment were excellent and the rest of staff was courteous\, especially staff in casino and stateroom.
Service and Staff
This rating is in regard to Customer service staff only; they need more training to be courteous to the Guest and be more empathetic and responsive with client's issues. Also\, more cultural diversity and awareness training for them\, just being able to speak English is not enough! They did display facial and audible \"attitude\" and combativeness.
Cabin / Stateroom
We loved the service that we received from our steward\, Agung.
Food and Dining
We had a wonderful time in dining in the Sunset Restaurant\, thanks to the manager\, Goran and his serving staff\, in particular\, our head waiter\, Stevislav and his assistant\, Mirza. We had a wonderful time.
Ship Quality
Excellent


Was this review helpful?

Be the first to comment


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top