Cruise started good but ended with bad taste
Carnival Splendor Cruise Review to South America
Sail Date: February 20, 2013
Ship: Carnival Splendor
Cabin Type: Balcony
Cabin Number: 8237
Traveled As: Couple
Reviewed: 4 years ago
Review SummaryWe have cruised Carnival many times and have enjoyed the experiences. However we feel that the service and food quality has deteriorated in the past two - three years. On this tour we had one late departure at about 11pm. Many of us had shore excursions that did not finish until 9:30. We are seniors and perhaps were slow in walking back to the ship. However we arrived back at about 9:45 and went to our room to drop off our coats etc. Then we went to Deck 9 to get something to eat. We found all both buffets closed at 10 and they were cleaning up. We were able to find the pizza stand open. The operator was swamped with all the returnees wanting to eat. He called for help but it didn't arrive while we were waiting. Pizza is not on our diet but we did in enjoy the slice of pizza that we were able to get after a wait. The cook was doing his best and it certainly wasn't his fault but many passengers were unhappy.
The food in the regular dining room was very good on several nights. The veal was not good (tough and unseasoned) Salmon was good but side dishes were not very good. We did have excellent soups and deserts. Personnel were very attentive and did their job well. In comparing this dining with past cruises, we felt it was not as good. The last day when we departed the ship in Buenos aires was a bad example of organizing and planning. Our bags were picked up at 10 pm the previous night but after a long line waiting to get on a bus to take us to the terminal , we found that our bags were not there. This caused another 30 minute wait standing around with no place to sit down. No one seemed to know when they would arrive. They did arrive after a while and we were able to claim and carry them to our bus for the city tour, lunch. Tango show and delivery to the air line terminal. The tour was ok, the lunch was excellent and the show was very very good. We then were taken to the air terminal at about 3pm. We had about 8 hours waiting for our flights. I know you do not have any control over this wait but the tour should last a little longer, maybe till 5PM when the airlines open their ticket check in positions.
Other than that, we enjoyed the trip and will look forward to another Carnival cruise in the future.