big ship long lines constantly
Sail Date: April 01, 2009
Reviewed: 6 years ago
i had one very sore point, our daughter age 12 called for a facial for her and mom at 9am as a suprise since they sent ads to the room for facials. She requested an 11 am time and they took the order. my wife did not want the massagees at a cost of $120 so she called to cancel at 910am and they REFUSED TOcancel without fining us a 50% cancellation fee. A cancellation fee for a service that was ordered less than 15 min ago!! By a minor!!! That made us furious and we will not sail on this line again.
Overall the ship was magnificant as a ship the cabin staff and waiters couldnt be better. only caviat the enormity of the ship made it difficult to learn about all its offerings during the 7 day sail. We were constantly finding new areas every day to enjoy.
Pros: modern clean brand new
Cons: having 3000+ guests means meals come with long lines, 20 min wait for eggs in the am even longer for lunch. they did not make the food service adequate for the amount of passengers.