Ship OK, Carnival management pathetic!!!

Carnival Splendor Cruise Review to Mexico

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2 out of 5
Sail Date: April 01, 2009
Ship: Carnival Splendor
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 9 years ago

Las Vegas on water. Pink and gaudy. If everything goes smoothly on your cruise, you may be satisfied. The minute you have an issue, expect Carnival management to be non-responsive and completely ignore customer concerns. Overall, I think you can do better with the competition.

Food and Dining

3 out of 5
Food in the dining room was pretty good, except the steak which was mediocre. Buffet food was average to slightly below average. Pizza, deli and tandoori were all very good.


1 out of 5
Shows were decent, but there seemed to be an overall lack of quality things to do onboard.

Children's Programs

3 out of 5
There appeared to be a lot of good activities in the various kids clubs.

Service and Staff

3 out of 5
Staff onboard is very friendly, but not always able to help when issues arise. For example, we checked out a game from the library. When we wanted to return it, no one seemed to know when someone would be next available to check it back in for us, so we had to keep checking back until someone was there again.

Ship Quality

3 out of 5
Ship is new, so in good condition. Layout maked it a little tough to access certain areas (e.g. the dining rooms) depending on where on the ship you are located.

Cabin / Stateroom

3 out of 5

Pros: Food, bed

Cons: decor, management handling of customer issues

Recommends Carnival Splendor? No.

Was this review helpful? 5

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