Completely and UTTERLY DISSAPPOINTED

Carnival Spirit Cruise Review to Mexico
Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 0

Overall Rating:

1 out of 5
Carnival Spirit

Sail Date: December 01, 2010

Ship: Carnival Spirit

Cabin Type: Balcony

Traveled As: Family (young children)

Reviewed: 7 years ago

Review Summary

Carnival canceled our reservation, did nothing to make up for this, and treated us horribly when we sailed. My father celebrated his 70th birthday on the ship. Carnival did NOTHING AT ALL to acknowledge this. Every other cruise line goes an extra mile to help guests celebrate a special occasion. Not Carnival! They milked us for every penny. WE HAD TO PAY for a birthday banner in his room, for a cake, and for his birthday dinner on the ship. WHAT'S WORSE, they delivered a cake a DAY LATE, placed the banner in the wrong room A DAY EARLY, AND STILL CHARGED US $55!!!!!! No refund, no apologies whatsoever. My family is utterly dissappointed. Even though we had paid Carnival over $10,000 for this trip, Carnival did not even spend $10 to wish my father a happy birthday!!! Carnival treats its customers with complete lack of respect. We will be taking our business elsewhere.

Ship Experiences

Food and Dining

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Cons: Carnival doesn't really care about your experience

Recommends Carnival Spirit? No.

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