AFTER READING ANY 5 STAR REVIEWS ON THIS CRUISE SHIP, I FELT I HAD TO RESPOND. FIRST OF ALL,I HAVE BEEN ON HUNDREDS OF CRUISES THROUGHOUT MY LIFE AND THEREFORE BELIEVE I AM WELL QUALIFIED TO RATE INDIVIDUAL CRUISE SHIPS. MY FAMILY AND I JUST RETURNED FROM A NEW YEAR'S 8-DAY CRUISE. THIS WAS SIMPLY ONE OF THE THREE WORST CRUISE EXPERIENCES OF MY LIFE. THE CRUISE STAFF ON THIS SHIP IS SIMPLY INCOMPETENT, UNQUALIFIED AND NOT VERSED IN HANDLING CUSTOMER COMPLAINTS, INQUIRIES AND/OR RESOLVING ISSUES. THEY DO NOT SPEAK ENGLISH WELL AND HAVE DIFFICULTY UNDERSTANDING ENGLISH AS WELL AS OTHER FOREIGNERS. THE CRUISE DIRECTOR ON THIS SHIP, IS SIMPLY A SOCIAL HOST AND DOES NOT DESERVE HER POSITION OF OVERSEEING ENTERTAINMENT AND ACTIVITIES, WHICH WERE AWFUL. THERE WERE CONSTANT RESCHEDULING AND CANCELLATIONS OF SHOWS, PERFORMERS, WRONG INFORMATION IN DAILY ACTIVITY PROGRAMS FOR ADULTS AS WELL AS IN CHILDREN'S ACTIVITIES. POOR SERVICE AND AVERAGE FOOD AT BEST. THE KIDS' PROGRAM IS SET UP IN A SMALL CHILDREN'S ROOM, HARD TO BELIEVE FOR A BRAND NEW FLAGSHIP. THE TRIUMPH IS FAR MORE ATTRACTIVE THAN THIS SHIP, WITH SUPERIOR FOOD, SERVICE AND OPERATIONS. THE SPIRITS CASINO, IS HOWEVER PROBABLY CARNIVAL'S MOST ATTRACTIVE AND BUSIEST. MANY PEOPLE SUCH AS MYSELF HAD SIMILAR NEGATIVE COMMENTS ON THIS CRUISE SHIP, AND THEY TOO HAD TRAVELLED EXTENSIVELY. DONT BE MISLEAD THAT IT IS A BRAND NEW STATE-OF-THE-ART SHIP, WITH SO-CALLED EXOTIC WESTERN CARIBBEAN ITINERARY, AND BOOK JUST FOR THAT REASON. THE SHIP SPENDS 4.5 DAYS AT SEA WITH LIMITED ACTIVITIES AND PORTS THAT MAKE YOU SHAKE YOUR HEAD, EXCEPT FOR PANAMA CANAL, SAYING WHAT DID YOU COME HERE FOR! IF YOU BOOK THIS CRUISE SHIP, BE AWARE WHAT YOUR IN FOR.
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