Disappointing Cruise

Carnival Spirit Cruise Review to Mexico
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Carnival Spirit

Sail Date: February 01, 2010

Ship: Carnival Spirit

Cabin Type: Balcony

Traveled As: Singles/Friends

Reviewed: 8 years ago

Review Summary

The ship was nice, worn, but nice. The evening shows were some of the best I've ever seen (this was my 5th cruise). But when there was a problem, and I had a few, the customer service staff simply brushed you off. They didn't care. They didn't want to hear it. They didn't want to talk to you. They had your money and that was it. I heard other people making the same complaint.

Ship Experiences

Food and Dining

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5
Staff as nice, professional, and courteous....except for the Customer Service staff.

Ship Quality

3 out of 5
Pool area was dirty, hair etc all over the deck. Chairs and seating areas in the main part of the ship were worn.

Cabin / Stateroom

3 out of 5
I was given a room that was below my expectations, a perfect view of one of their rescue boats! So I got to stare at that for 9 days. But other than that, the room was typical and OK.

Pros: The evening shows were great.

Cons: The cruise customer service was terrible and our room did not meet our expectation.

Recommends Carnival Spirit? Yes!

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