Carnival Spirit Cruise Review to Mexico

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

2 out of 5

Disappointing Cruise

Sail Date: February 01, 2010

Reviewed: 7 years ago

Traveled As: Singles/Friends

Room Type: Balcony

The ship was nice, worn, but nice. The evening shows were some of the best I've ever seen (this was my 5th cruise). But when there was a problem, and I had a few, the customer service staff simply brushed you off. They didn't care. They didn't want to hear it. They didn't want to talk to you. They had your money and that was it. I heard other people making the same complaint.

Pros: The evening shows were great.

Cons: The cruise customer service was terrible and our room did not meet our expectation.

Recommends Carnival Spirit? Yes!

Ship Quality
Pool area was dirty, hair etc all over the deck. Chairs and seating areas in the main part of the ship were worn.
Food and Dining
Cabin / Stateroom
I was given a room that was below my expectations, a perfect view of one of their rescue boats! So I got to stare at that for 9 days. But other than that, the room was typical and OK.
Service and Staff
Staff as nice, professional, and courteous....except for the Customer Service staff.

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