Carnival is Cutting Quality of Service, Food and Entertainment

Carnival Sensation Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 24

Overall rating:

3 out of 5
Verified Review
Carnival Sensation

4 Night Western Caribbean (Miami Roundtrip)

Sail date: May 18, 2017

Ship: Carnival Sensation

Cabin type: Balcony

Cabin number: E102

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Cons:

Sweetened fruit cocktail is now offered on the buffet, instead of real juice.

The butter is super whipped and tasteless.

Vegetarian options are sparsely offered.  I was served bacon salad dressing after telling the waiter I am a vegetarian.

Food service is lacking-slow service.  Meals arrived cold to our table.

Dirty dish stations installed at every third table along the wall in the dining room.  Unappetizing waifs of mixed food smells forced us to request another table.

Room service is now only provided once a day, instead of morning and evening.

Unable to change the air-conditioning temperature in our room.  Dial stuck midway.

Entertainment was mediocre.  

 

Pros:

Bed, pillows and bedding were comfortable

Loved our balcony-very peaceful

Room is well insulated from outside noises

Loved our Secret River excursion

 

In general, we used to receive better service on Carnival cruises.  We will be looking at other cruise lines for future cruises.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Outside of the room temperature and room service noted above, we liked this cabin. It was clean, quiet, and roomy. We enjoyed our balcony.

Ports of call

Miami, Florida

5 out of 5

Key West, Florida

5 out of 5

Cozumel, Mexico

5 out of 5
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