Carnival SENSATION sucks
Sail Date: January 01, 2010
Reviewed: 6 years ago
Traveled As: Couple
Room Type: Balcony
A letter of complaint to customer service resulted in a letter stating, "We do regret we're unable to offer compensation to you". This after enduring freezing temperatures in the cabin for four nights since the ship is not equipped for heat.
Pros: Food was so-so. Entertainment was very good and the shore excursions were good as well.
Cons: We cruised in January from Florida in sub-freezing temperatures. Imagine our surprise when we found out the ship had NO HEAT.