Guest Services / Shore Excursions on Carnival Sensation

Blue Lagoon with the dolphin was amazing

Very helpful to book excursions and helpful with any questions

Very patient and helpful.

Guest Services needs help. Luggage assistance when luggage is left at the airport because of cruise time or lost by airline in route should be pre-established so the customer has a stress less experience. I “found out” about the 20% coupon for items (tooth brush and clothes) purchased in the fun shops by the fun shop attendants not customer service and I visited that CS desk several time for the first two days. To think carnival cruiseline does not have a minimum “emergency pack” is unforgiving. The percentage of people who travel without luggage is small ... I hope ... so what is the problem that you can’t strive for 100% satisfaction in every situation.

I was able to get issues handled as fairly quickly. We could not get the chat feature to work on the app for my 12 year old brother and they were able to refund the $5 charge.

We had an issue with our luggage and our dinning was incorrect on our sail and sign card. I had to show them my email verifying that we were supposed to be “your time dining” but our cards showed “late dining”. They made a phone call to the Fantasy Dining room and we were set the rest of the trip. They also helped us locate our luggage so all ended well!

Guest services was fine, nothing special. Local traditions and flavors tour in Puerto Plata was fantastic, ultimate snorkel adventure in Grand Turk was a letdown. Overall balances out as just average.

Shore excursion are excellent. But de guest service is bad.

Guest services you can go and ask questions. Add to your account and do quick check out.

I had FTTF and it was worth it for this perk alone. Paulo (guest services) was very knowledgeable and pleasant to deal with when I had questions. I can't remember the gentleman at the shore excursion desk's name, but he was also pleasant.