Carnival Paradise Cruise Reviews - Reviews

So much fun! The ship was clean and lots to do. Once we found our bartender (Rusti) the drinks stayed full. Felicia in the piano bar was unbelievable. Cozumel was beautiful and felt safe. We did the fury catamaran excursion and had a blast.

Very nice smaller ship! lots of food and drink options, plenty of activities. An old school vibe (which is a good thing). Big enough, without being overwhelming.

This cruise was great for traveling on a budget. Thanks for all your help.

It was a very special occasion for us and The staff truly went out of their way to make it special for us.

For the money and the ports of call we wanted, you cannot beat this cruise!

Really unhappy with this cruise experience. It was my adult sons’ first cruise and they said they’d never go on a cruise again.

Carnival Cruise Line Guest Services Department 3655 NW 87th Avenue Miami, FL 33178 Subject: Complaint regarding poor experience onboard Carnival Cruise (December 30, 2023, to January 4, 2024) Dear Carnival Cruise Line, I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the poor experience I had during my recent cruise onboard Carnival. From the moment I embarked on December 30, 2023, until my disembarkation on January 4, 2024, I encountered numerous issues that significantly impacted my vacation. First and foremost, I would like to address the issue of unruly youth running throughout the ship. Despite contacting your staff multiple times, I was consistently directed to the guest service on the 7th floor. Unfortunately, my concerns were not effectively addressed, and the problem persisted throughout my entire stay. This lack of action from your guest service team made it evident that my complaints were not taken seriously, and it greatly affected my overall enjoyment of the cruise. Moreover, I would like to bring to your attention a specific incident that occurred on December 31, 2023, on the 10th floor. I was almost run over by a group of running youths, and when I approached a security guard for assistance, I was once again directed to the guest service on the 7th floor. This repetitive pattern of being redirected without any resolution was incredibly frustrating and left me feeling unheard and neglected. I spent a significant portion of my vacation calling guest service and visiting the 7th floor, hoping for a resolution to the issues I encountered. However, my efforts were in vain, as no adequate action was taken to address the concerns I raised. This not only wasted my precious vacation time but also left me feeling disappointed and dissatisfied with the level of service provided by Carnival. I understand that maintaining order and ensuring a pleasant experience for all guests can be challenging, but it is the responsibility of the cruise line to address and resolve such issues in a timely and effective manner. Regrettably, this was not the case during my cruise, and I believe it is crucial for Carnival Cruise Line to take immediate action to rectify these shortcomings. In light of my experience, I kindly request the following: 1. A formal apology for the poor service and lack of action taken in response to my repeated complaints. 2. A thorough investigation into the incidents of unruly youth behavior and the implementation of measures to prevent such occurrences in the future. 3. Compensation for the significant inconvenience and disappointment caused during my cruise. This could be in the form of a partial refund or a credit towards a future Carnival cruise. I believe that by addressing these concerns and taking appropriate action, Carnival Cruise Line can not only rectify the negative experience I encountered but also improve the overall guest satisfaction and ensure a more enjoyable experience for future passengers. I kindly request a prompt response to this complaint within [reasonable time frame]. Please contact me at [phone number] or via email at [email address] to discuss the matter further. Thank you for your attention to this matter, and I look forward to a satisfactory resolution. Yours sincerely, Thank you

This was our first trip with Carnival and second cruise in the past 15 years. We loved traveling with our older children it had something for everyone. We loved the small ship as we got to know everyone and it was easy to find our family members if we got separated. We didn't use internet for the whole week and you didn't need it. There was so much to do and it was incredible. Time of my life!

Great cruise for the price. For the size of ship it was bad.

I wouldn't be sad/mad if I were to go on this cruise again!

I have travelled on Carnival many times and this ship is by far the worst I have cruised on. The ship itself is old and needs to be refurbished or dry docked. There is little to no glamour to the dining room or lobby area. The common areas were frequently dirty and had spills or stains. Select staff were wonderful, but overall, there was little to no communication from most of the staff. The cruise director was not engaged with us except for once a day. The waiter in the dining room forgot our food and commonly let us run out of drinks. There was mass confusion by staff upon arriving at Grand Cayman, resulting in us missing out on excursions and only having 2 hours before having to be back on board. The selection of food was awful and often uncooked or cold. Coffee machines were consistently broken, and after many complaints water jugs were used. Food was often put away by staff during mealtimes and we had to frequently request cruise officers to inform the kitchen staff to put certain food items back out.

It was very nice. Getting on was easy. Getting off was easy. The ports were beautiful. The ship is too old though and the damn elevators kept breaking down so that wasn't very fun. Waiting and waiting and waiting

Had vey low expectation for this cruise after friends and reviews. Carnival did not even come close to that expectation. Never again a Carnival ship...

Was supposed to get $200.00 in cash to spend aboard from but they did not tell me I needed to register for this 21 days prior to departure. There were no emails or notes saying you need to request this 21 days prior to the cruise. I found this out when I registered to sail a week before departure. Another bait and switch by ! Don't book a cruise thru !

weather was good, carnival employees were good, cabin was good. Entertainment was okay. enjoyed the steel drums the most. Casino was always too crowded - no machines open at night.

The Pub Crawl in Key West was well done. Great tour guide. Knowledgeable and fun. The Ice Cream machine ALWAYS broken. Pizza guy would disappear to make each individual pizza order. Most of the time you had to wait and wonder if the counter was manned at all.

Overall we had a nice time. This was our first cruise - so we didn't know what to expect. Onboard the ship - there's always some place to eat. Food is never an issue to find. Navigation on the ship was easy as well - except trying to get an elevator. Good luck with that. We ended up taking the stairs most of the time. One of the mid ship elevators was down almost the entire cruise. Then there's the people in the scooters - jesus christ - they're everywhere. Reminded me of the movie Wall-E where it shows the future of mankind all riding scooters because society has become so lazy. That was this cruise. Good thing the hallways near our cabin were so wide - because there were scooters parked along both sides at all times. Then go back to my elevator comment - and wonder why we could never get in one........full of people riding scooters!! I got my foot ran over 4 times - I was about to lose my mind.

would not recommend this ship, it is too old and should be renovated and the shows improved, staff did not seem to know much

Enjoyed our Mother/Daughter Girl's Cruise. A great ship but it is time for dry dock. Can not,beat a cruise vacation!

We are planning our next cruise now. Can't wait to visit the Eastern Caribbean and sail on a larger Carnival ship!!!!!