poor customer service

Carnival Paradise Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 1 cruise (first)
Reviews: 2
Helpful Votes: 6

Overall Rating:

1.0 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: December 10, 2012
Ship: Carnival Paradise
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 4 years ago
The reason I rated my experience as poor was because my wife was not allowed to board even though one of their reps assured me she would be allowed. Carnival ruined my vacation as my 5 year old daughter was without her mom during the cruise. They offer no kind of refund for the additional ticket paid that was npt use because of their incompetence. That is poor customer service. Their unprofessionalism will hunt them as they are not the only cruise company.

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
hairs in bed & bathroom floor. cabin smelled like sweat.

Ship Tip

Choose Royal Caribbean instead.

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