A big dissapointment

Carnival Paradise Cruise Review to Mexico

Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Verified Review
3 Night Baja Mexico (Los Angeles Roundtrip)
Sail Date: October 01, 2010
Ship: Carnival Paradise
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 7 years ago
This was a very frustrating cruise experience. They lost my husband's luggage and he had no clothes to work out in or go to the pool. They would not provide a clothing allowence to replace the missing items, They offered a 20 percent discount in the gift shop. They said they couldn't do anything until they checked all the cabins. The luggage arrived Saturday night after the formal affair. They did offer a tuxedo but they were all too big for him. One of the staff members went the extra mile to find my husband something to wear. Something that I ate didn't agree with me so I spent a lot of time in the bathroom. The safe in the cabin wouldn't unlock and we had to call someone. Then we couldn't relock it. At dinner they couldn't find the champage that our cousins brought but managed to locate it after much complaining. They brought the wrong cake to the anniversary celebration. Usually on a cruise you can order what ever you like but they had items on the menu that they charged extra for.

Food and Dining

3 out of 5


1 out of 5

Service and Staff

3 out of 5
At Guest Services we became extremely frustrated in the inability to help or be empathetic to our situation. The woman in the tuxedo shop really went the extra mile. The rest of the staff were friendly and cooperative

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

Pros: The chocolate moulton cake

Cons: Dealing with the staff regarding lost luggage

Recommends Carnival Paradise? No.

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