Decline of Carnival, has cost cutting affected quality and service?

Carnival Miracle Cruise Review to Mexico


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5

Sail Date: September 24, 2016
Ship: Carnival Miracle
Cabin Type: Balcony
Cabin Number: 8156
Traveled As: Large Group
Reviewed: 1 year ago

Let me start by saying the Carnival Miracle is a tired boat. She needs a complete re-fit or retirement. Fewest amenities of any medium/large boat in the fleet. Vibrations and creaks, rust everywhere. Our overworked room steward, though we never saw her, was the bright spot of the cruise. Took great care of our cabin. On the downside, the only thing worse than the food was the service! Complete re-hash of the same items day after day in the buffet, most seemed to have been setting in warmers for hours and dried out or lacking flavor. Pastries were hard and dry with the fruit fillings so dried up they were like plastic. No change of menu in the Lido or Main dining room for breakfast or lunch all 7 days. Sandwiches from the grill, pizza and oatmeal were my staples for the entire cruise, everything else was pretty much inedible for breakfast and lunch. 1st elegant dinner, I ordered prime rib and lobster. Lobster was cold, prime rib was dry, and no one ever came by to offer au jus, horseradish butter or sour cream for the baked potatoes. Our server seemed put out if we asked questions. 5th night, we had early seating, arrived at 5:55, had no water at our table, the whole cruise nobody ever asked us about drinks or wine, and at 6:35 the Maitre d stopped by to ask how everything was, and I said water would be a nice start. He brought us water and I told him menus would be a good start too. Every table around us was starting their deserts before we saw our waiter. Needless to say we missed the 7:30 show we wanted to see, then they has the audacity to rush us along as they were trying to set up for the late seating.

 

This was our 2nd cruise with Carnival, the 1st was good, not great. The 2nd will more than likely be our last!

Food and Dining

1 out of 5
Had better food at the buffets in Laughlin or Primm NV. Poor quality and no variety.

Onboard Activities

3 out of 5

Entertainment

5 out of 5
The 2 shows we saw were good, good comedians, and the live band in the Red Frog was Great!

Children's Programs

3 out of 5
N/A

Service and Staff

1 out of 5
Cabin steward was great, wait staff terrible!

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
We had a large group of family and friends, and had 9 cabins next to each other. We were able to open the balcony doors connecting cabins to create 1 large continuous balcony. Very nice feature.

Ship Tip

If you're looking for the best bang for your buck, you might want to consider a different boat or cruise line. Kids pretty much out of control, cutbacks on staff and quality, and a boat that has seen some better days.

3 out of 5
5 out of 5
Majahuitas and Yelapa excursion was best snorkeling I've ever experienced, like swimming in an aquarium! Saw eels, needlefish and an octopus among many exotic fish. The Vallarta Adventures boat crew are top notch and kept us laughing and entertained the whole excursion!
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