Horrible Cruise by Bellarose1389Sail date: / Traveled as: Singles/Friends
Ship: Carnival Magic / Destination: Caribbean - Bahamas
Good morning I just recently returned from a Bahamas cruise MAGIC 08/12/2021 - 08/16/2021 BOOKING N67FG0 on the carnival magic and it was absolutely horrible I wanted to leave the ship. I was traveling with my service animal who was put a litter Box on deck 4 where I had absolutely no access to get to the litter Box due to the fact that I'm using a scooter and a wheelchair and there was a large drop to get down to the area where the litter Box was and to get backup that Drop to get back into the boat and I was not able to get to the litter Box causing severe stress on me and my dog. Not only that when we went in to go eat Our assigned table 406 in the Northern Lights was immediately changed and we were put in the corner where our dog was being stepped around and over by waiters and staff due to the fact that I did have a dog they did not want us anywhere into the main area where other people were eating which is discrimination. Even other guests on the ship were complaining that they were discriminating against my dog by putting him in the corner and actually told us they didn't mind if he came with sat at their tables this happened throughout the ship the guests were very appreciative of my dog whereas the dog was discriminated against by carnival cruise lines. We were sat by the kitchen and Waiter podium it was chaos. Even worse the cruise was in my dogs honor for his 5th Birthday. He was so stressed he was depressed and moping. I was in tears on multiple occasions. This was supposed to be a happy, relaxing time. If that wasn't bad enough when I received my fruit on the 1st night for dessert it actually had mold on it I have attached pictures so that you can see those.. On the 3rd day I ordered croissants for breakfast they sent me 4 that were actually burnt and so hard you could hear them cracking when you try to break them open I actually have a video of this happening happening. I will say that my staff for my room rodel was excellent as was Valentin the Maitre D in northern lights dining as well as Olga, Diana Luminita and Chef Petalati. Vanisha and Romana were also very polite from Guest Services. However the cruise was horrible for myself and my travel companion as my dog was completely stressed out the entire trip. I was literally unable to eat due to extreme stress while on board. I also ordered nearly $600 in items like drinks, champagne, wine ultimate getaway ect. I spent hours at guests services on multiple days trying to get the undelivered items and a large amount of time on the phone with them. The experience was not happy.