I know I gripped a lot, didn't mean to just wanted to call out a few concerns but overall we loved our cruise and would do it again. Thank you so much for a great time!
Embarkation
3 out of 5
Everything went smoothly for the most part. The agent that provided the room cards spoke a little to fast and seemed rushed. Mustering on deck 4 was a disaster - no one could hear or benefit from the safety broadcast. It was too hot, too long, too crowded and unproductive. You could not hear the entertainment announcements in the room, it just sounds mumbled. The wait line for guest services was ridiculous.
Ship experiences
Food and Dining
3 out of 5
The food was good and the servers very nice and organized. But . . .The food bars were never available when we were ready to eat. - should keep them open longer. We had to walk all the way to the end of the ship for an ice cream cone - front machine constantly broken. The cups for water were waayyy too small.
Onboard Activities
4 out of 5
There were lots of things to do and we enjoy everything, the pool, shops, casinos and more. My grandson loved his first cruise!
Entertainment
4 out of 5
Great comedy shows, I liked the fact that there was a family show opportunity. Lots of things to do.
Children's Programs
3 out of 5
My child never attended, the line and wait was a little too long for his patience, but he made lots of friends and had a great time. I was never clear on how to go about getting my child involved. just told to fill out a form and come back later.
Service and Staff
3 out of 5
Yanti our room steward (Rm 1-276) was AMAZING. She had our room ready every evening just the way we wanted. She remembered my name and pronounced it correctly (i was impressed) She was both pleasant and professional. We loved her.
However Claudia in guest services seemed like she did not want to be bothered on one occasion as did a few others in that area and there were two bar tenders (names unknown) by the pool cleaning the popcorn maker Saturday evening that were extremely inattentive and rude. Left us waiting a very long time for a soda (our food was getting cold), we asked several times for assistance and they said they had to clean the popcorn maker! While I was unable with a few overall the other staff members were awesome!
Ship Quality
4 out of 5
The ship overall was very clean, no complaints.
Cabin / Stateroom
5 out of 5
Loved the cabin - didn't like that it was so far from the food :-) very comfortable, great size (TV a little small and a little too high up). Again Yanti the room steward did an excellent job!
Ship tip
Be patient, remember to bring at least on dressy outfit for the Captains dinner, enjoy!
Exiting the ship was unorganized and chaotic. People piling out all at once the elevators not work well and i have difficulty using the stairs. I was separated from one of my roommates and the cell phone connection was so delayed it was a challenge contacting them.
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