Carnival Liberty Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
0

2 out of 5

a lot of problems in asingle cruise

Sail Date: November 14, 2016

Reviewed: 18 days ago

Traveled As: Couple

Room Type: Inside

This cruise was not a placid experience,

 

Want to mention that the experience with the waitress and room service was excellent as always, my problem comes with other services including the malfunction on the ship:

 

1. if we are getting delayed anyways, I will appreciate a little more time to depart so as a customer I can enjoy the island for an extended time, departing at 4 pm makes you run against the time after a offshore excursion.

2. I did book online a Couples massage, the price listed was 209 dollars, when I went to check my statement I found out that I was getting charged 263 dollars (received a credit for 209 dollars to my balance on the ship and then I was charge the new amount). Off Course I went to the main desk and then the spa services office to dispute this transaction, seems that "by mistake" some one add the wrong amount (because the gratitude was 17 bucks per person which represents 15%)

3. Previous experience with Carnival was outstanding comparing to this one, in my previous vacation I got Lobster and steak and no extra cost (one night only), but this time I was "requested" to pay extra 20 dollars for "special orders"

 

 

 

For those reasons I probably will consider to book my next vacation with Royal Caribbean using my Marriot Rewards program.

Cabin / Stateroom
Cabin was ok, and what expected.
Embarkation and Disembarkation
Ship Quality
saw several maintenance guys working on the ship all the time.
Destinations and Excursions
Onboard Activities
Spa service was "fine" but they miss charge me the wrong amount, the manager from the spa services was kind enough to assist fixing the charge, but the experience is already there.
Entertainment
Service and Staff
waitress and room service was excellent, as always, my best regards to my waitress Iwayan and Room service Dudi
Food and Dining
Previous experience with Carnival was outstanding comparing to this one, in my previous vacation I got Lobster and steak and no extra cost (one night only), but this time I was "requested" to pay extra 20 dollars for "special orders"
Galveston, Texas
Cozumel, Mexico
Progreso (Merida), Mexico
Ship had a mal function that forced to cancel this stop

Tip

Carnival Liberty is an old ship with a fantastic service.

Pros: Staff and Service is excellent
Contras: Ship is too old and getting a lot of issues, I will defiantly recommend to make a big maintenance on the ship before departing to a next trip



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