Carnival Liberty Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
4-6 cruises

Review
1

Helpful Votes
0

3 out of 5

Liberty: need better customer service

Sail Date: January 14, 2012

Reviewed: 4 years ago

Traveled As: Family (young children)

Room Type: Inside

The ship entertainment, camp carnival, and activities are great. The dining staff and friendliness of everyone can be improved.

Pros: Port of calls

Cons: Dining services, organization of getting people back on ship after ports

Recommends Carnival Liberty? No.

Food and Dining
Dining staff was a disappointment: from Matre D to waiters. Our group of 12 was split up into 4 tables during dinner time. We had all our reservations linked but dispute that the dining staff could not put us together or even close to each other. The service was one of the worst of all the cruises we have been on. It is slow and they forget what we ordered. We had to ask for refills of water, wine package we ordered, and high chair daily. Waiter was seen standing around while they seem short staffed. This is the reason, we decided not to cruise with Carnival the next time.
Cabin / Stateroom
We had a good attendant and the size of the inside stateroom was good too. Put your suit cases underneath the bed.
Service and Staff
Need much improvement for staff friendliness.
Ship Quality
Entertainment
The ship is very nice and the entertainment under Butch (cruise director) was entertaining. He is no longer on Liberty and left to another ship.
Children's Programs
Our grandson loved Camp Carnival. The staff are friendly and the activities are fun!!


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