Carnival Liberty Cruise Review to Caribbean - Western
Sail Date: July 15, 2007
Ship: Carnival Liberty
Cabin Type: Suite
Traveled As: Family (young children)
Reviewed: 8 years ago
We took this cruise with several other family members. Overall we had a good time, but on several occasions, the customer service was severely lacking. At one point my oldest child (11) got lost and despite telling several crew members, no one offered to help me find her. One of the members travelling with us also despite my best efforts, had too much to drink on the first night and although we took her to her room for the night, she left and the staff continued to serve her when she was obviously intoxicated and she received a serious injury in the process. It ruined the cruise for her and we were told that they had a strict policy about not serving intoxicated customers. I also caught the Nor virus on the last day.
On the positive side one family members steward was wonderful to her and our waiter was awesome. It was nice to be able to order room service at any hour. The food was pretty good and getting off at ports was quite organized.
Ports of Call
Pros: the ship was pretty, some of the staff superb, and overall enjoyable
Cons: some of the service was lacking, need to be more customer oriented