Should have been a Wonderful Baja Cruise

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 9

Review summary

Friday was good, food was good, Restaurant service was good, bars were good. No complaints for Friday. Saturday sucked, food was mediocre at best, Buffet service was meh, was looking forward to relaxing on the Serenity Deck with the Hot-tubs unfortunately some very obnoxious, rude, annoying, and loud people blaring music had other intentions on the Serenity deck. Called Guest Services who sent Security(who were gutless wonders), Security did nothing and wondered off like scared whimps, Called Guest Services again, who sent Security again- Security told those rude people to quiet down and turn off the music as it was not allowed on the Serenity deck. Security left and they turned it back on, Next I called Security directly and told them to get to the Serenity deck now. Security shows up a 3rd time, who told them again to turn it down, then Security left and they turned it back on again. Finally went directly to Guest Services to file a formal complaint (Guest Services wouldn't even take the complaint) even after they called Security and verified with them the situation. I requested that they provide me a credit or show some sort of an apology for their complete and total disrespect and lack of concern for us and our trip. They said they would forward the information to the people in charge and contact me back that day - THEY NEVER DID. Sunday was better, all the idiots were off the ship in Ensenada so the ship was quiet and we could enjoy some time on the Serenity deck. Monday, we got back to the Long Beach port and Still NOT A WORD from Guest Services. Proving that Guest Services is as useless and chicken as the Ships Security personnel.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Long Beach (Los Angeles), California

Ensenada, Mexico

Disembarkation

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