Everything was great except...
Sail Date: August 07, 2015
Reviewed: 1 year ago
Traveled As: Couple
Room Type: Oceanview
The overall experience exceeded our expectations. Your staff was outstanding which is very critical to me. The only feedback I have is that the employee in the serenity Area on Saturday night (African American Female with braids) was not very pleasant and made our stay in that area unpleasant as well. Another guest even asked her if she was in a bad mood to which she responded with a brief "no". We asked her if there was anyone that would be coming around for drinks and she replied with another brief "yes". At no time did she attempt to go out of her way for anything nor did she offer an apology of any type. She failed and cost you the 5 star rating we would have otherwise given you.
Category Ratings
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| Food and Dining | ||
| Service and Staff | ||
| Entertainment | ||
| Onboard Activities | ||
| Destinations and Excursions | ||
| Ship Quality | ||
| Embarkation and Disembarkation | ||
| Cabin / Stateroom | Outstanding service from your staff |
Port Ratings
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Tip
Do the math and buy the Cheers program.
